PROFESSIONAL USES OF SOCIAL MEDIA
ROBIN LIS
Just so you know...
Below, you can find my Process Doc which contains various work I competed throughout the semester. This Process Doc has now been formalized into a complete social media strategy which can be found under the 'Strategy' tab of this website. This Process Doc served as my planning for a semester long project. Think of it as a rough draft... or skeleton.

Project Proposal and Interview Summary
HUNGRY GRL, BIG CITY.
MEMO
Who: Hungry Grl (@hungrygrl_bigcity) / Jess Iacullo (@jessiacullo)
I would like to create a strategy for Hungry Grl aka Jess Iacullo. Jess has been running her Instagram, Hungry Grl, since her sophomore year of college. She run a food Instagram with over 30,000 followers. As a lover of food, she got the idea one day and ran with it after going through her camera roll and wanting to post photos of food she had taken. Now 4 years later, her Instagram is widely known and loved.
After talking to Jessie about her posting schedule and content creation, I’d love to be able to develop a formulaic way for her to post content. She mostly posts on her morning and evening ride, and commits to 2 posts daily. While this definitely works, I think she can capitalize and grow more by coming up with a content calendar. I didn’t notice a specific schedule when she posted, which I think is appealing because it shows she’s a person and not a brand. But with 30k followers I think she can continue to grow and post maybe even 4 times a day. Jess also mentioned she would love to make a profit and hire someone to assist her with her page.
I think brand deals and partnerships are definitely on the horizon for her, and I think with more scheduled content and growing her following slightly more, she can begin to do this.
The biggest thing I took away from my interview with Jess was her passion behind the account. As something she started for fun, it’s incredible that is has impacted so many people and grown so much. It’s something to truly celebrate and I think she can continue to expand her page.
It’s inspiring to hear about her early days of her pages, where she struggled with content and posting. I think this is one of the biggest challenges anyone who does social media professional faces, and I think once you find a solution to it you’re still always looking for a way to up your game. I think using application to assist with posting can grow her page potential even more, and allow her to achieve more success. This is what I want to focus on.
INTERVIEW TRANSCIPT
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How did you get started with Hungry Grl/get the idea?
It was almost 3 (!!!) years ago, my sophomore year at Pitt, and I was living a pretty typical day for myself: working on schoolwork and scrolling through Instagram in the Starbucks on Forbes. I don’t know exactly what sparked the idea of a food-specific Instagram page, but I remember thinking about all of the pictures of food I had in my camera roll and wanting to post them somewhere for others to see, but not on my “personal” Instagram feed. So, within 20 minutes, I came up with my handle, bio, and icon. The absence of the “i” in “grl” is intentional, as an ode to my screen name from middle school (aka pfrankgrl20). I started off just posting the pictures I already had, and before I knew it, within 2 months I had 2,000 followers and people sending me their own pictures for me to post!
2. What was the hardest part about social media when you started/what is the hardest part today?
I think for when I started, it was kind of figuring out how to effectively create and curate content for my page and honestly committing time to keeping it running consistently. This was also a reoccurring theme throughout my first solid two years of posting; I reposted from a lot of accounts daily. However, I think I overcame this when I graduated and was able to use content from my professional life on my Instagram. However, I think the hardest part today revolves around my high levels of exposure. Having a large following is forever unreal to me; I mean, who knows 30,500 people?! Certainly not me. However, for as much support and positive engagement that I get from followers, I also tend to receive negative comments and messages from time to time. It’s easy to forget that Instagram is such a wide abyss and literally any one person can see what I am putting out into the world. So, I’ve had to figure out how to best balance “hate comments” and those that disagree with what I’m posting. As much as I want to respond to those that have hateful things to say, I think I’ve figured out that not answering is the best answer; I don’t live my life or post to my account based on anyone’s standards but my own.
3. How do you plan posts on Instagram?
It honestly depends on the day… it’s funny, a lot of the freelance media marketing work I’m doing at the moment requires me to use scheduling sites like Sprinklr and Hootsuite, however I’ve never used them for my own Instagram. I kind of find that I always have a spare 5 minutes to look through my camera roll and find a picture I just took or have been wanting to post, and then just come up with a caption and send it. That’s also part of the fun of it for me; I like being able to take a moment and think out a post on the spot.
4. How do you decide when to post/time of day etc.?
Again, it depends, but I usually try to post either first thing in the morning or mid-evening. I used to post once or twice a day when I was commuting on a bus, so usually around 8:30 AM or 6:30 PM. These are the times that I find most people are checking Instagram because they’re also starting and ending their work days or days in general.
5. How do you find the time to work full time and still do social media?
Luckily, my current schedule is all over the place (which really doesn’t sound that lucky to most people) but it allows me to focus on making a concrete schedule each day and schedule things like a “hungrygrl thing” as I call them on a Thursday night. I work best when I make lists, so usually the first thing I do when I wake up or get to work is write out all of the things I want to get done and then plan to do them in order of necessity. Some people think social media is super easy, but it’s a huge time commitment! From keeping up with posting daily to engaging in other people’s content, and also figuring out ways to work with the restaurants and brands that reach out to work with me… it’s all about balance!
6. How do you continue to stay motivated with social media/posting?
It’s honestly so regulated into my daily routine, so motivation is kind of just always there. It’s been a significant time since I started my page, so it feels like second nature at this point to keep up with it. I can also see how I’ve grown through my Instagram, as cheesy as that sounds; it has traveled with me through studying abroad, to internships, to college, to even my first post-grad job being all about food! Also, it amazes me how many people know about hungrygrl and talk about it in daily conversation. I say this all of the time, but I will never ever ever get over how people can recognize me in public and ask, “Are you hungrygrl?!” It makes my day and really shows how I have built more than just an Instagram page; I’ve built this platform where I can say things and post about my life as honestly as possible and people want to be following me on my journey.
7. What is your favorite part/thing about Hungry Grl?
Ah, so so many things! But, I think I am so appreciative to how many opportunities and people it has brought into my life. If I never followed through with starting this, who knows where I would be in life right now. Food was always an important part of my growing up, so I love being able to post about the foods that get me excited (aka pizza and bagels) and that I get to help promote small businesses that are looking to work with me. It’s taught me so much about building professional relationships, marketing myself as a brand, and communicating with different types of people all over the world.
8. Where do you see it/yourself in 5 years?
Hopefully still eating and drinking my way through life (and living in NYC)! I also would love to be making a profit off of my page and hire someone to assist me with my page.

Brand/Persona Analysis
HUNGRY GRL, BIG CITY.
BRAND PERSONA:
Who: Hungry Grl (@hungrygrl_bigcity) / Jess Iacullo (@jessiacullo)
The characteristics of this brand are evident in her brand presence on Instagram. It’s very vibrant, colorful, visually appealing, and a little goofy. There is a personality that shines through in all of her posts. Of course, almost all of the posts are food based and definitely inspire hunger. Her Instagram has a very relaxed nature to it as she’s just going out and ordering food, it’s not her making the food. It’s like watching a friend go out and find all of these incredible food finds and then sharing them with the world. It has a very collaborate feel to it because of this. Many people comment and there seems to be a very positive vibe around her brand both in terms of interactions on social media and comments she receives. You notice all of this on every post. Hungry Grl has such a laid back vibe, and casts off the idea that every photo needs to be carefully crafted into a perfect image. It’s food photography, but doesn’t feel uppity or disconnected from the world. It’s not overly perfect which makes it seem more genuine and real. It’s also not a completely consistent message which aids in making it feel more personal. Even though it is a food blog, it still has aspects to it that a personal Instagram has. Hungry Grl is on Instagram, but she also has a Wix site. I think some room for expansion could definitely come on the website end with a domain and update to the layout. This seems more professional; however, she is mostly Instagram based and doesn’t post all of the time on her site. The content is all food on Instagram, and occasionally herself with life updates. She usually posts about 2 times a day and has been for a while now. She has over 30k followers, which is a huge following. Her images all are very cohesive, with bright colors and a lot of red and green. Her message is consistent and has a light humor to it in her posts, which gives her brand a voice. Her posts on food are often very simple and lighthearted. However, she allows her followers to get to know her more by posting more personal messages that usually are accompanied by a photo of herself. She has a very distinct, and positive tone to all of her posts, which seem encouraging and friendly.
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Competitor Analysis
HUNGRY GRL, BIG CITY.

Competitor Analysis
HUNGRY GRL, BIG CITY.
COMPETITOR ANALYSIS:
Who: Across A Table (@mollytavoletti) / Molly Tavoletti
So a similar competitor would be an account like @mollytavoletti. Molly is another food blogger who started off very similar to Jess. However, over the last few years she’s really grown her account into a true personal brand for herself and food. She is at the core a food blogger, but has spanned into broader circles to now do many different types of work. Molly’s posts all lack a certain comfort, but they exude a specific confidence and elegance. It’s a much more grown up voice, grown up aesthetic, and mature feeling to it. However, this is in direct reference to her also growing up. A previous grad of Ohio State, she’s not that much older and her old Instagram was very similar to Jess. However, very similarly, many of her posts still share personal details about life giving her followers an inside look at who she really is. Her posts are much more crafted, but with that, more professional. She monetizes off her Instagram and she only has double the followers Jess does. Molly has over 62k followers, posts about one or two times a day, and also blogs much more often. She has a definitely focus in her brand ‘acrossatable’ and interacts with a lot of different personalities that she showcases on her blog, much like Humans of NY. Her images speak more to her personal brand than her words to, but her images and words seem very much aligned in their presentation. I think her account is something to strive for, not in terms of aesthetic, but in how carefully crafted and consistent her brand is. She knows her voice, her followers, and there is a certain level of expectation on both sides of that. Because she is so consistent, and has that professional site she's able to make an income from it. This would be a competitor we would like to compete with.
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Content examples
HUNGRY GRL, BIG CITY.

I think this a good example of the type of content Hungry Grl should be posting. I think there is a definite aesthetic to this photo and the editing is exceptional. In addition, her use of hashtags is very appropriate and the tone of the post is casual and light hearted. It’s not too long that it’s a commitment to read, it tags another brand which is a good way to build relationships, and it is consistent with her brand voice that is kind of jokey and funny.

This is another example of good content, because it’s a casual photo of her advertising something she made with another brand. I think in every post there should be a tie in to either a blog post, or another brand to begin those networks and not just be a static image. This is her showcasing an achievement she is proud of, that is relevant to her follows, in a small post. I love that she writes long Instagram posts about her personal life, but I think those can be moved over onto a blogging platform and this is better for social media.

Once again this post captures the humor of Hungry Grl yet stays very on brand, tags another brand, and has a great photo. One thing Jess does that I really love, is a lot of close up shots of food. I don’t think all of them should be like this, but most tend to be table layouts and shots from farther away. This gives the feeling you are sitting right there, and allows for person-ability without actually comprising the aesthetic or tone that should be used.

Audience Analysis
HUNGRY GRL, BIG CITY.
The primary audience for Hungry Grl is young, affluent, food-loving women. This would encompass the 18-24 year old range, most likely college educated, and (of course) they have a passion for food. In addition to this, her primary audience is probably a regular Instagram user and enjoys snapping photos of her own food to post. I would be a prime example of the primary audience, and Hungry Grl herself is her audience. She tailors her account very directly to this audience and speaks to them in every post. This is most likely because she has the widest appeal to people who are similar to her. A secondary audience would be all young adults, male or female, but those who still love food. This secondary audience can even extend to older or younger people, but those who still have a connection to the primary audience. So this may be friends or parents of the primary audience. This secondary audience probably doesn’t use Instagram as regularly, but still enjoys food photography or discovering new places. Males fall into this category as she primarily appeal to women; however, males may find her account from significant women in their life and begin to follow her as well. There may been teenaged girls following her, as an aspirational account or older folks who enjoy food but don’t use Instagram regularly. Most of this secondary audience will have a strong connection to the first, weather they used to fall into it, they have a daughter, or are friends with the primary audience. The tertiary audience would encompass college students, recent graduates, and food lovers. Food lovers is the biggest category that encompasses everyone who follows her and presents a common theme. I don’t have access to analytics on Hungry Grl’s following, but I can see from comments it is mostly college aged or recently graduated women with a passion for Instagram and food.

Social Media Policy
HUNGRY GRL, BIG CITY.
Hungry Grl Social Media Policy
This policy states basic guidelines that must be followed on all forms of social media operated under the Hungry Grl name and brand. Specifically, this refers to the use of Hungry Grl accounts on Instagram, Twitter, Pinterest, YouTube, and any related and owned domains for blogging use. This policy follows and is in addition to the individual policies of these social media platforms and related policies.
At the current time, Hungry Grl employees may not post or publish on Hungry Grl owned entities unless specific written permission is given and terms are agreed on. Employees may not post in connection to Hungry Grl entities on their own social media accounts, apart from incidental mention of place of employment.
Any employee, assistant, or intern, must gain explicit and written documentation from Jessica Iacullo before posting on any Hungry Grl entity.
Any use of a social media entity operated under the Hungry Grl name must follow these ethical guidelines:
DO NOT LIE OR PURPOSEFULLY MISLEAD
Posts made under the Hungry Grl name should be honest and never deceitful. Do not over exaggerate or lie about content of post. Never post about Hungry Grl anonymously and be transparent in terms of employment when directly asked. Remember what you publish online, stays online forever to be seen years down to road. Be kind.
DO NOT PROMOTE PERSONAL BRAND OR SOCIAL PRESENCE
Do not use Hungry Grl entities to promote a personal brand. Unless given explicit permission by Jessica Iacullo no personal accounts, other than the owner of Hungry Grl (Jessica Iacullo), may be attached to the social media presence.
DO NOT DELETE NEGATIVE COMMENTS
Surround the Hungry Grl community in a positive sphere, do not delete negative comments. No brand is perfect, but Hungry Grl aims for total transparency and honesty at all times.
RESPOND IN A POSITIVE AND TIMELY MANNER
Respond to comments both negative and positive within 48 hours of receiving comment.
PROTECT YOUR PRIVACY
Do not post personal details about yourself, location, age, gender, or any other information you may not want shared with public. Hungry Grl is a public account for all to see.
GIVE CREDIT; RESPECT COPYRIGHT
Do not steal others work; always cite or give credit to photos, quotes, etc. Respect ownership of property and garner good will by sharing and crediting other posts or social media influencers.
Quality is important. Spell check and make sure photos fit to theme. Ask for advice when needed to keep social media presence consistent.
Enforcement
Policy violations will be subject to disciplinary action, up to and including termination for cause.
SOURCE: Policy Tool for Social Media

STyle Guide
HUNGRY GRL, BIG CITY.
Principles
Hungryl Grl is predominantly a food Instagram used to showcase current eats around the city of New York. A previous college student, the food and location are typically aimed at young adults either in college or post grad. Hungry Grl has just begun to venture into a blog, and it rapidly expanding and growing in terms of followers.
Since Hungry Grl mainly operates on Instagram, we aim to post twice a day. Occasionally, we will repost other accounts or do shoutouts.
Voice and Tone
Voice and Tone should be light hearted and very personal. Each post should sound similar to a friend sending a quick text, or tell a story about the owner. This can be done in the form of daily reflections, quick posts about current favorites, life updates, or short quirky posts.
We want to aim our voice to the 19-28 year old woman, mainly. In addition to this we want to expand our voice to all food lovers, NYC residents, and others that fall into this age group that enjoy food enough to see current eats.
Content Types
Content should focus on photography of food. Editing should be kept consistent in terms of colors and filters used, to promote a cohesive grid on Instagram.
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Food photos
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Close Ups
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Table Lays
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Hand Out
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Restaurant Images
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Personal Images of Blogger with Food
When blogging more experimentation is suggested, as it is not a regularly used platform for Hungry Grl yet.
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Favorites List
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Places to Check Out
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Restaurant Reviews
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Sponsorships
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Can expand to recipes
Grammar and Usage
Should be kept consistent with AP Style Guidelines. Correct grammar is encouraged to be used at all times. However, we want to maintain a casual tone. Therefore, dropping periods at the end of sentences or adding extra exclamation points is acceptable to fit tone. Emojis should be used.
Web Style
Web is not in regular use yet, but AP Style should be used strictly here in terms of grammar and citations. Web style should maintain casual voice, but act as an upgraded version of Instagram both in terms of voice, style, and presentation.
Resources
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AP STYLE MANUAL

Goals/outcomes + Alignment with business goals
HUNGRY GRL, BIG CITY.
Target: To monetize through Instagram and become a food influencer
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Strategy
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Increase posting --> increase following --> Increase likes and engagement
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GOAL: Monetize with partnerships or sponsorships
The metrics I will use to measure these goals will vary. To increase following, I will use a follow tracker app to see how many new followers we are gaining over a period of time and be able to compare this to the rate others followed us in the past. I want to use a social media planner like UNUM to prepare and craft scheduled posts that will go up 3-4 times a day, rather than the current 1-2. I will also use a follow tracker to analyze likes and engagements such as comments or link click throughs. This will allow me to see what content is preforming best, and how to mimic that content in future posts. Lastly, the biggest goal is to monetize Hungry Grl’s Instagram with sponsorships, but these 3 other girls must be met first.

STRATEGY DISTRIBUTION PLAN & TIMELINE
HUNGRY GRL, BIG CITY.

Instagram will be the sole platform used by HungryGrl. The goal should be to post around 4 times a day on her accounts, and add up to 5 Instagram stories (but at least 1) a day. Content will be based on a sole batch of organic, close-up food photos. This is something HungryGrl already does, and it is very much a part of her branding. In addition to this, she should use a grid monitoring app like UNUM to post a photo of either herself, a city scene, or anything not food related that still falls into her brand. These can be shared photos from others, quotes she likes, a selfie, a photo of NYC, or anything letting the viewer see her personal life outside of food. She should also work to start posting recipes or table lays. These can be shared from others or her own. However, this should not be a noticeable pattern, so she can also substitute in another close up food photo to round out her grid. Recipes and table lays can grow her following and allow her Instagram to have a more collaborative feel with other bloggers or uses and a professional look. Her Instagram story can be anything, it just matters that she uses it daily. This can also be a god place to begin partnerships with brands by tagging them, or locations she is currently at that are food centric. This begins to help our goals by directly increasing postings, hopefully increasing engagement and followers, and then being able to monetize.

Content outline & samples
HUNGRY GRL, BIG CITY.
CAT. 1: UPCLOSE


These are examples of standard posts of up-close food. This is something HungryGrl already does very well, and should continue to use. An example for each of them would be:
Ex) #Brunch babes!! 🍴🥂
Ex) Nothing makes Monday's better than the perfect #BEC 🤤
The location should be tagged in both.
CAT. 2: Scene, self, etc.




These are examples of scenes, food places, or portrait photography to add a more personal flare to her Instagram. All locations should be tagged and examples of captions would be:
Ex) Can’t help but smile when you find the perfect #Chai ☕️
Ex) I'm in Paris this week! It’s such an incredible city guys, I honestly wish I could move here. Check out my IG story for more on what I am up to today. Of course, I’ll be finding the best food and wine! 🍷

CAT. 3: Recipe, TABLe Lay, ETC.



These are examples of Table Lays or other food photography with more going on in the background the round out the cohesive look of HungryGrl's grid. These posts can be shared from others, but their sole purpose is to capture food in a different and more creative way.
Ex) Tacos and Margs for days 🌮 😍
Ex) ⚠️ OMG ⚠️ Guys!!! I found a pop up cookie dough stand in London tonight, and it’s so good! This might be my new favorite dessert.

CAT. 4: IG STORIES




These are examples of Instagram stories, there is no caption and then can be uploaded one to 5 or more times a day.

Measurement Plan
HUNGRY GRL, BIG CITY.
The metrics I would specifically focus on are likes, comments, and followers. These are the prime metrics to track and can easily be tracked using a variety of follower trackers. One specifically is called ‘tacker’. This app can track new followers, lost followers, likes, comments and capture averages between these. Other apps can be used to track photos individually, but you must pay for them. I would also use the app UNUM which you can use to create a grid to plan future posts. Since my goal is to increase following, comments, and posting this directly tracks progress. The final goal is monetize the Instagram. I will know when we reach that goal as soon as we start creating partnerships or paid posts. There are actually very simple things to track and monitor, the challenging part will not be tracking new followers but rather attaining these people. Because this is a social media, I am not opposed to gathering user feedback from HungryGrl’s accounts. I think it’s important because she is so personal with her followers, that she continues to post content they want to see. I think by interacting more and asking followers what they want to see, be it an Instagram Poll in a story or an actual survey this can be very beneficial. Instagram polls are very easy to produce and get direct feedback from her followers in a way that is discrete and doesn’t seem like she’s trying to expand but rather listen to her followers. However, the basic metrics that Instagram analytics offers in complement to tracking apps is plenty of numeric information to analyze. If I find that these metrics are not providing enough information I would delve into more traditional marketing research with traditional metrics. However, I believe social media metrics should be enough for us to track our progress by monitoring increasing in likes, follows, and comments.

Rationale
HUNGRY GRL, BIG CITY.
The key to this entire strategy is growing HungryGrl’s presence on Instagram. Molly Tavoletti (@mollytavoletti) just began acquiring recent partnerships this year with only a little over 60 thousand followers. We can some of these recent ads she has participated in below.
HungrlGrl has half the amount of followers as Molly. For her Instagram to even begin to be profitable she must double her following. To do this she must post more, create content her followers will respond well to, create shareable content, yet maintain current followers. My plan is not difficult, as it mainly revolves around increasing posting. Through doing this, we will gain more opportunities to reach a wider audience and create more content that is applicable to a wider array of people. The voice, color scheme, and everything she is currently doing should continue to be done. This plan is only meant to enhance what is already occurring and only add to her brand quality.
A brand is not going to pay her or sponsor her if it’s not worth their while and they won’t gain exposure. She needs to become an influencer. Once she has the ability to influence more people, she will become someone brand’s reach out to for advertising. There’s a lot of niche food places, or online shops with vitamins that could potentially use her to advertise. This is why I think it’s important for her brand to continue to evolve into potentially recipes. She would be putting her own content into the world, and not only creating free advertising for the places she goes to.
This plan will take time until rewards are seen, but since she has officially branded her name it is a business that can legally grow. She actually receives more likes and comments on her posts than Molly, meaning she has more engaged user. If she can not only up her following but increase the likes and comments on her post she may gain partnerships and sponsorships before doubling her followers. She needs to have a large following, but also engaged viewers who will emotionally respond to her content.

















